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We read every message. For fastest help, include your domain (if relevant) and what you were trying to do.
Typical response time is a few business days. Pro customers may receive priority handling.
What to include
- Subject line that mentions EmailGrade or the feature (e.g. check, billing, API)
- Domain or report link, screenshots, and approximate time if something failed
- For security reports, use “Security” in the subject and avoid public disclosure until we reply